Terms & Conditions

Last updated: 27 June 2026

These Terms & Conditions govern the booking and use of services offered by 365 Tours & Travels. By making a booking or using our services, you confirm that you have read, understood, and agreed to these terms.

1. Bookings & Payments

• A booking is confirmed only after receipt of the agreed advance and our written confirmation.
• The balance amount must be paid as per the schedule mentioned on your invoice.
• All quotes are valid for the period specified and may change due to availability, peak-season surcharges or supplier rate changes.

2. Cancellation Policy

Cancellation charges are applied as a percentage of the total tour cost based on days prior to the start date. Indicative slabs (final charges per booking confirmation):

• 45+ days before departure — booking advance / minimum service fee retained.
• 30–44 days — 25% of tour cost.
• 15–29 days — 50% of tour cost.
• 7–14 days — 75% of tour cost.
• Less than 7 days or no-show — 100% of tour cost.

Air tickets, train tickets, special-permit fees and non-refundable hotel bookings will be charged as per respective supplier policies.

3. Refunds

Eligible refunds are processed within 7–14 working days via the original payment method. Bank charges, if any, are borne by the customer.

4. Changes by the Customer

Date or itinerary changes after confirmation are subject to availability and may attract additional charges from hotels, transport or permit authorities.

5. Changes by 365 Tours & Travels

We reserve the right to modify the itinerary in case of unforeseen events such as weather, road conditions, political situations, strikes, government restrictions, or force-majeure events. Alternate arrangements of equivalent standard will be provided wherever possible.

6. Permits & Documentation

Customers are responsible for carrying valid government-issued photo IDs, passports, visas, and any other documents required. For Arunachal Pradesh and some restricted areas, an Inner Line Permit (ILP) or Protected Area Permit (PAP) is mandatory. We assist with the application but cannot guarantee issuance.

7. Travel Insurance

Travel insurance is not included in our packages unless specifically mentioned. We strongly recommend that all customers purchase comprehensive travel insurance covering medical emergencies, trip cancellation, and baggage.

8. Health & Fitness

Northeast India includes high-altitude regions and remote terrain. Customers must be in good health and disclose any medical conditions at the time of booking. 365 Tours & Travels will not be liable for any medical incidents during the tour.

9. Liability

365 Tours & Travels acts as an intermediary between customers and service providers (hotels, transporters, airlines, etc.). We are not liable for any direct or indirect loss, damage, injury, accident, delay or inconvenience caused by these third parties or by events beyond our reasonable control.

10. Conduct of Travelers

Customers are expected to behave respectfully with locals, guides, drivers, and fellow travelers. Any damage to hotel property or vehicles will be charged to the responsible guest. We reserve the right to terminate services without refund in case of misconduct.

11. Photography & Marketing

Photographs/videos taken by our team during tours may be used for promotional purposes. Please inform us in writing if you do not wish to appear in such material.

12. Governing Law & Jurisdiction

These terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in Guwahati, Assam.

13. Contact

For any clarification regarding these Terms, please contact:

365 Tours & Travels
Haji Musafir Khana Road, Islampur, Sarania Hills, Guwahati, Assam – 781007
📞 +91 70866 51173  |  ✉️ contact@365toursandtravelsinislampurguwahati.com
GSTIN: 18ESEPB8082H1ZK